IRL — Actually Interacting Support

Browse the topics on the left for answers to common questions.

Please use the Support function with the App when possible, it can be found on the Settings screen (tap the cogwheel icon).

Please have your User ID ready — if using the form below, it helps us find your account straight away.

You can find your User ID on the Settings screen inside the app . Your User ID looks something like U1ABC123 and appears at the bottom of that screen.

Frequently Asked Questions

Safety

Reporting a User

This functionality is available in the Matches section of the app, or through the Settings screen (for existing matches).

Blocking Users

This functionality is available in the Matches section of the app, or through the Settings screen (for existing matches).

Please Note

IRL — Actually Interacting is not Law Enforcement or Venue Security. Report unsafe or threatening situations to venue staff or the appropriate authorities immediately.

Location Services

Why does Actually Interacting need my location?

Actually Interacting uses your location to find other members who are at the same venue or event as you — that’s the whole point! Without Location Services enabled, the app cannot match you with anyone nearby, so it needs to be turned on for the app to work.

You can review your location setting inside the app at any time by going to the Settings screen (tap the cogwheel icon). The Settings screen will show you whether Location Services are active and let you jump straight to your phone’s settings if you need to change them.

How to enable Location Services

iPhone (iOS)

  1. Open the Settings app
  2. Scroll down and tap Privacy & Security
  3. Tap Location Services
  4. Make sure Location Services is toggled On at the top
  5. Scroll down to Actually Interacting and tap it
  6. Select While Using the App

Android

  1. Open the Settings app
  2. Tap Location (or Privacy → Location on some phones)
  3. Make sure Use location is toggled On
  4. Tap App permissions
  5. Find and tap Actually Interacting
  6. Select Allow only while using the app

Notifications

Not receiving notifications?

When someone at your venue wants to connect with you, Actually Interacting sends you a notification straight away — so you don’t miss the moment. Notifications are also used to let you know when someone messages you or when a match is found.

If you’re not receiving alerts, check that notifications are enabled for the app in your phone’s settings. You can also control which types of notifications you receive from inside the app on the Settings screen (cogwheel icon).

How to adjust Notification settings

iPhone (iOS)

  1. Open the Settings app
  2. Tap Notifications
  3. Scroll down and tap Actually Interacting
  4. Toggle Allow Notifications on
  5. Choose your preferred alert style (Lock Screen, Banners, Notification Centre)
  6. Make sure Sounds is on if you want an audible alert

Android

  1. Open the Settings app
  2. Tap Apps (or App Management)
  3. Find and tap Actually Interacting
  4. Tap Notifications
  5. Toggle Show notifications on
  6. Adjust individual notification categories as you prefer